Privacy Policy
PRIVACY STATEMENT
A look at data protection
General information. The following information provides a simplified overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our privacy policy, which is linked below.
Data collection on our website Whois responsible for data collection on this website? The processing of data on this website is carried out by the website operator. His contact details can be found in the identification of this website.
How do we collect your data? On the one hand, your data may be collected because you provide it to us. This may include, for example, data that you enter in a contact form.
Other data is collected automatically when you visit the website via our IT systems. This is primarily technical data (e.g. internet browser, operating system or time of page request). The collection of this data is automatic as soon as you access our website.
What do we use your data for? Some of the data is collected to ensure flawless delivery of the website. Other data may be used to analyze your user behavior. Other data will be used to order the services we provide (transfers, flight reservations, pick-up from a specific location)
What rights do you have regarding your data? You have the right to receive free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. For this purpose and for further questions regarding data protection, you can contact us at any time at the address specified in the identification of this website. You also have the right to lodge a complaint with the competent supervisory authority.
Analysis tools and third-party tools. When you visit our website, your surfing behavior may be statistically evaluated. This mainly happens with “cookies” and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; your surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Details can be found in our privacy policy under the heading “Third-party analysis modules and tools”.
You can object to this analysis. We will inform you about the options for objection in this privacy policy.
General guidelines and mandatory information
Data protection. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this data protection policy.
If you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that the transmission of data over the Internet (e.g. when communicating by e-mail) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.
About the responsible department. The responsible department for data processing on this website is:
EXTRA EOOD
Manager: DENKA DIMITROVA TOSHMAKOVA
BULGARIA, village of Lozenets
Telephone: (+359) 889 810 386
E-mail: info@hotelromance-bg.com
The responsible person is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (such as names, email addresses or similar).
Withdrawal of your consent to data processing. Many data processing operations are only possible with your explicit consent. You can withdraw existing consent at any time. An informal email message to us is sufficient. The lawfulness of data processing carried out until the revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority. In case of violations of data protection law, the affected person has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the Commission for Personal Data Protection of the Republic of Bulgaria. (https://www.cpdp.bg/).
Right to data portability. You have the right to have the data we automatically process based on your consent or in the performance of a contract provided to you or to a third party in a standard, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.
SSL or TLS encryption. For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the page operator, this website uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser address changes from “http: //” to “https: //” and by the lock symbol in the browser.
If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.
Information, blocking, deletion. You have the right at any time, in accordance with the applicable legal provisions, to free information about your stored personal data, their origin and recipient, as well as the purpose of the data processing and, if necessary, the right to correct, block or delete this data. For further information about personal data, you can contact us at any time at the address specified in the identification of this website.
Objection to advertising messages. The use of contact information published within the framework of the mandatory identification of the page for sending advertising and information materials without being explicitly requested is not permitted. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example via spam emails.
Data Protection Officer
Data Protection Officer by law. We have appointed a Data Protection Officer for our company.
You can find him at
E-Mail: info@hotelromance-bg.com
Data collection on our website
Cookies. The website partly uses so-called “cookies”. Cookies do not harm your computer and do not contain viruses. “Cookies” serve to make our offer easier to use, more effective and more secure. “Cookies” are small text files that are stored on your computer and are stored by your browser.
Most of the cookies we use are so-called “session cookies”. They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can set your browser to inform you about the use of cookies and to allow cookies only in individual cases, to activate the acceptance or exclusion of cookies for certain cases or to activate the automatic deletion of cookies when you close the browser. Deactivating cookies may limit the functionality of this website.
Cookies that are necessary to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping function) are stored on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in storing cookies for the technically correct and optimized provision of its services. Insofar as other cookies are stored (e.g. cookies for the analysis of your surfing behavior), they will be discussed separately in this privacy policy.
Server log files. The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
operating system used
URL of referrers
The hostname of the accessing computer
Server request time
IP address
The collection of this data with other data sources does not take place.
The basis for data processing is Article 6 (1) (b) GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.
Contact form. If you send us inquiries via the contact form or accept our services, your data will be stored in the inquiry order form, including the contact details you provided there, for the purpose of processing your request/order and in the event of follow-up questions. This data will not be shared without your consent.
The processing of the data entered in the contact form is therefore based solely on Article 6 (1) (a) (b) GDPR. You can withdraw this consent at any time. An informal email message to us is sufficient. The lawfulness of data processing operations carried out up to the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request us to delete it, withdraw your consent to its storage or the reason for the data storage ceases to exist (e.g. after the processing of your request has been completed, the contractual relationship has expired). Mandatory legal provisions - in particular retention periods - remain unaffected.
Tools for analysis and advertising
Google Analytics. This website uses the functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the “cookies” about your use of this website is usually transmitted to a Google server in the USA and stored there.
IP anonymization. The IP anonymization function is activated on this website. As a result, your IP address will be shortened by Google within the member states of the European Union or in other contracting parties to the Agreement on the European Economic Area before being transmitted to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address provided by your browser within the framework of Google Analytics will not be merged with other Google data.
Browser Plugin. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that if you do this you may not be able to use all the functions of this website to their full extent. In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Objection to data collection. You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data for future visits to this website: deactivate Google Analytics.
You can find more information about the use of user data by Google Analytics in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Order data processing. We have concluded a contract for order data processing with Google and fully implement the rules of the Personal Data Protection Commission of the Republic of Bulgaria when using Google Analytics.